Global Voice Process Delivery Manager

Designation : Manager Operations – Customer Service ( International Voice )

Experience : 10 to 15 years| Qualification : Any Graduation

Job Location - Trivandrum | Work Mode – Work from office

Job Description –

• Good work experience in International Voice Process
• Excellent communication and team management skills
• Should have good experience in handling Team leaders or Assistant managers.
• Good knowledge about contact center metrices
• People Management (KRA & Appraisal handling experience)
• Stakeholder Management, Performance Management, Attrition handling
• Deliver excellent customer service experiences through the operational management of the front line.
• Coordinate with Team members and Team Leaders to ensure all operational challenges are handled effectively.
• Ensure all operational and commercial t...