Job Description
💼 Job Title: International Voice Support Executive
Work Type: Full-time
Shift: 24×7 Rotational (including night shifts and weekends)
🔍 Role Overview:
We are seeking a highly skilled and customer-focused International Voice Support Executive to join our dynamic team. The ideal candidate will possess strong communication skills, professional demeanor, and at least 1 year of hands-on experience in international voice processes. This is a customer-facing role requiring a strong commitment to excellence in service delivery.
🎯 Key Responsibilities:
- Handle inbound and outbound international customer calls professionally.
- Resolve customer issues efficiently while maintaining high satisfaction.
- Communicate clearly and confidently in English across different accents and cultures.
- Document customer interactions accurately in the CRM system.
- Adhere to process guidelines, SLAs, and quality standards.
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