Job Description

A leading global workforce management firm in Metro Manila is seeking a Global Command Center Manager to oversee centralized operations and ensure service level stability. In this role, you will manage BPO vendor performance, standardize processes, and act as the primary point for operational incidents. The ideal candidate has over 6 years of Workforce Management experience, with a strong proficiency in NICE IEX or Calabrio. This position includes a dynamic environment focused on operational excellence and strategic leadership.
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