GM - Customer Experience | Leading Automotive player

About Our Client
This opportunity is with a large organization in the automotive industry, renowned for its innovative solutions and commitment to excellence.
Job Description
Strategy and Development
*Design and develop systems to capture and share the Voice of Customer with relevant stakeholders for timely action and improved satisfaction.
*Regularly map customer expectations and provide insights for experience enhancement.
*Design and develop customer engagement platforms and activities, customer segmentation policies to drive customer loyalty program.
*Strategize plans to develop call centre as a one-stop shop for customer quires and needs. Design an omni channel experience
*Build and develop analytical capabilities in the organization to drive data backed decision making and tangible business impact
*Develop and deploy IT solutions to automate the defined analytic elements and integrate them with the business processes
*Provide consultation, advisory, ...