GMS-Senior-Azure AD - AD

pspan style=font-family:Arial, Helvetica, sans-serifspan EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. /span/span/pp /pp /pp /pp /pp style=text-align:justify; ;line-height:115%;;font-family:Aptos, sans-serifstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptGlobal Managed Service – Identity and access Management – Senior/span/strong/pp style=text-align:justify; ;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif; a Senior Azure AD Operations Support Analyst, you will be responsible for ensuring the smooth and secure operation of Azure Active Directory (Azure AD) services within the organization. Your expertise in Azure AD will be vital in maintaining, troubleshooting, and optimizing identity and access management (IAM) services to support business continuity and compliance/span/pp style=text-align:justify; ;line-height:115%;;font-family:Aptos, sans-serif /pp style=text-align:justify; ;line-height:115%;;font-family:Aptos, sans-serifstrongspan style=font-family:arial, helvetica, sans-serif; Requirements / Responsibilities: /span/strong/pulli style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptOversee the operational management of Azure AD services, ensuring high availability, reliability, and performance./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptLead the resolution of complex Azure AD incidents and service requests, providing expert support and guidance./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptDevelop, maintain, and enforce operational procedures and documentation for Azure AD management./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptCollaborate with IAM engineering and architecture teams to support the implementation of Azure AD solutions and integrations./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptPerform regular system health checks, monitor Azure AD performance, and conduct capacity planning./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptCoordinate with IT and security teams to ensure IAM operations align with security policies, compliance standards, and best practices./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptMentor junior operations support analysts and contribute to their professional development./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptManage Azure AD features such as conditional access, multi-factor authentication (MFA), and privileged identity management (PIM)./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptDrive automation and process improvement initiatives to enhance IAM operational efficiency./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif; as an escalation point for high-impact operational issues and provide strategic recommendations for Azure AD enhancements/span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptLead operational support tasks, including system monitoring, user provisioning, access reviews, and troubleshooting./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptImplement and maintain operational procedures and documentation for identity services, including disaster recovery plans./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptCollaborate with the IAM engineering team to transition new features and services into production, ensuring operational readiness./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptConduct regular operational reviews and audits to identify and remediate potential security gaps or inefficiencies./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptDrive the automation and optimization of operational processes to enhance system reliability and reduce manual workload./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptMentor junior operations analysts and contribute to the development of training materials and best practices/span/li/ulp style=text-align:justify; ;line-height:115%;;font-family:Aptos, sans-serif /pp style=text-align:justify; ;line-height:115%;;font-family:Aptos, sans-serifstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptPreferred Skills:/span/strong/pulli style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptExtensive experience in IAM operations, with a strong emphasis on Azure AD and related Microsoft identity solutions./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptDemonstrated experience in operational support, incident management, and problem-solving within an IAM context./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif; knowledge of cloud security, IAM protocols, and regulatory compliance requirements./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptStrong analytical, troubleshooting, and decision-making skills./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptExcellent communication and leadership abilities, with a track record of successful stakeholder management./span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptRelevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar/span/li/ulp style=text-align:justify; ;line-height:115%;;font-family:Aptos, sans-serif /pp style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptEducation:/span/strong/pulli style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptBachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field./span/li/ulp ;text-align:justify;line-height:115%;;font-family:Aptos, sans-serif /pp style=text-align:justify; ;line-height:115%;;font-family:Aptos, sans-serifstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptWork Requirements:/span/strong/pulli style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptWillingness to travel as required/span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptWillingness to be on call support engineer and work occasional overtime as required/span/lili style=text-align:justify;line-height:115%;;font-family:Aptos, sans-serifspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptWillingness to work in shifts as required/span/li/ulp /ppspan style=font-family:Arial, Helvetica, sans-serifspan | Building a better working world /b/span/span/ppbrspan style=font-family:Arial, Helvetica, sans-serifspan  brEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. /span/span/ppbrspan style=font-family:Arial, Helvetica, sans-serifspan  brEnabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. /span/span/ppbrspan style=font-family:Arial, Helvetica, sans-serifspan  brWorking across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. /span/span/p