Job Description
Position Summary:
The GNOC Engineer supports 24x7 infrastructure monitoring and Tier 1 incident response for Insight Global’s global IT footprint. This role ensures timely detection, triage, and resolution of network and infrastructure alerts through standardized SOPs. Operating from the Global Delivery Center in Hyderabad, the engineer collaborates closely with the Atlanta-based operations team to maintain uptime, execute low-risk changes, and provide daily infrastructure health reporting.
Key Responsibilities:
Monitor network, cloud, and endpoint systems using platforms like Thousand Eyes, Meraki, and Azure Monitor
Triage alerts, perform basic remediation using runbooks, escalate complex issues as needed
Execute approved, low-risk changes (e.g., DNS updates, port activations)
Conduct daily backup checks, patch validations, and health audits for on-prem and cloud infrastructure
Perform compliance checks and remediation on endpoint devices
Reconcile asset/config...
The GNOC Engineer supports 24x7 infrastructure monitoring and Tier 1 incident response for Insight Global’s global IT footprint. This role ensures timely detection, triage, and resolution of network and infrastructure alerts through standardized SOPs. Operating from the Global Delivery Center in Hyderabad, the engineer collaborates closely with the Atlanta-based operations team to maintain uptime, execute low-risk changes, and provide daily infrastructure health reporting.
Key Responsibilities:
Monitor network, cloud, and endpoint systems using platforms like Thousand Eyes, Meraki, and Azure Monitor
Triage alerts, perform basic remediation using runbooks, escalate complex issues as needed
Execute approved, low-risk changes (e.g., DNS updates, port activations)
Conduct daily backup checks, patch validations, and health audits for on-prem and cloud infrastructure
Perform compliance checks and remediation on endpoint devices
Reconcile asset/config...
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