Govt Customer Service Executive

We're looking for Customer Service Agent to support a government-related project, assisting members of the public with enquiries via phone, email, and live chat. If you enjoy problem-solving, interacting with people, and providing clear guidance in a professional manner, this role could be a great fit. On-the-job training will be provided.

Location: Mapletree Business City
Salary: Up to $2,800 + KPI Incentive + Bonus 
Leave Benefits: Annual Leave up to 18 Days + Birthday leave + Family Care Leave + Statutory Leave
Working Schedule: 5 days/week (8.45am to 6.15pm / 11.45am to 9.15pm) * With Hybrid work arrangement

About the Role:
You will be supporting users by handling incoming enquiries and guiding them through step-by-step solutions. More complex cases will be escalated to the relevant teams. This role requires good listening skills, clear communication, and the ability to remain calm during peak periods.
• Handle inbound calls, emails, and live chat enquiries
• Provide basic troubleshooting and guidance
• Follow call handling procedures and service standards
• Maintain accurate documentation and professionalism during high call volumes

Requirements:

• Singaporean only
• Comfortable with the scheduled shifts (including weekends when needed)

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Thong Jia Qian (Joyce) - R
ScienTec Consulting Pte Ltd – 11C5781