Graduate Customer Service Representative – Late Evening Shift (5pm to 1am)

Graduate Customer Service Representative – Late Evening Shift (5pm to 1am)

Our client, a Galway based healthcare business, seeks to hire a customer service representative. This is a permanent role reporting to the customer service manager. This is an on-site role.

This is a night shift position. 5pm to 1am working hours. This role will be Monday to Friday working hours.

Driver license needed due to late hours, no public transport - This role is based Briarhill in Galway City. This role is ideal for a recent college graduate or someone coming from a bar and hospitality background.

RESPONSIBILITIES:

·Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.

·Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.

·Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.