Graduate Customer Success Manager

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The role of a Customer Success Manager at Canonical

Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with their assigned customers, providing excellent experiences navigating Canonical's offerings. They understand customer objectives and leverage internal and external capabilities to address pain points, align expectations, and deliver collaborative roadmaps.

We are expanding our Customer Success team to maintain thoughtful, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is an entry point into the CSM organization, primarily focusing o...