Job Description
Our client is looking for a Graduate/Junior level 1st Line IT Desktop/Service Desk Support Engineer to join their busy and growing team. The role is located in central Brighton and you will be based in the Brighton office 4 days a week and the Crawley office, one day a week (this journey is expendable). This may be subject to change in the future.
You will ideally be a Graduate holding an IT Related degree and/or completed a CompTia and looking for your first role within IT Support. Some kind of professional, credible work experience will also be required for this role.
You will be supporting a large number of internal end users across multiple offices, with all 1st line queries using a ticketing system. Helping users to solve technical issues with their computers, hardware and software.
Logging the query that is received by telephone or email onto a ticket system and fixing basic problems according to your experience and then escalating more complex queries to 2nd...
You will ideally be a Graduate holding an IT Related degree and/or completed a CompTia and looking for your first role within IT Support. Some kind of professional, credible work experience will also be required for this role.
You will be supporting a large number of internal end users across multiple offices, with all 1st line queries using a ticketing system. Helping users to solve technical issues with their computers, hardware and software.
Logging the query that is received by telephone or email onto a ticket system and fixing basic problems according to your experience and then escalating more complex queries to 2nd...
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