Graduate Trainee

The opportunity

This section is where we attract the attention of potential candidates and sell the role. How has the role come about? What makes it appealing? What are the key responsibilities? How is the role better with Teva than with another company? Wherever possible, we should bring through the essence of our EVP pillars, i.e., we care, we’re in it together, and we make work fulfilling.

How you’ll spend your day

Perform initial problem determination (level 1) in support of scope of services with related hardware, software and services support.

Provide in-scope technical advice and guidance, trouble shoot end users queries / issues and advise potential resolutions within specified KPIs and metrics.

Handle service entitlement failures associated with requests for in-scope services.

Assign records to other support groups, as and when required.

Act as service desk's advocate when dealing with other support / resolver groups.

Initiate the service outage procedure, update VRU status messages with outage information, as required.

Process requests for password resets and manage the requests to satisfactory completion.

Accurately log all interactions via established business processes and tools.

Understand and contribute to the improvement of various performance metrics.

Update inventory for software licenses, hardware and reporting.

Your experience and qualifications

0-1 year experience as a technical service desk agent

Excellent logical reasoning, troubleshooting and problem determination skills 

Strong communication (verbal and written) skills

Knowledge and experience with Remote takeover tools.

Work in office is required (No work from home option)

Competencies

5. Functional - Key functional requirements set by hiring managerAC - Agility and resilienceAC - Analytical ThinkingAC - Communicating & InfluencingAC - Customer Focus