Job Description
JOB PURPOSE: The primary purpose of this position is to positively represent the Buffalo Wild Wings Brand as a first point of contact for Guests. This role is responsible for ensuring Guests are seated in a timely matter, and that all Guest needs are managed with a sense of urgency in a friendly and helpful manner.
CORE JOB FUNCTIONS/RESPONSIBILITIES:
- Provide friendly welcome to incoming guests by opening by opening the door and ensuring timely seating
- Accurately communicate waiting times to Guests and maintain constant communication to ensure they updated in regards to their seating status and escort Guests to tables
- Manage seating waitlist, seat guests in appropriate area to ensure they are comfortable and that a particular server does not have too many tables and monitor workflow
- Notify guests of specials and promotions and that their server will be with them promptly
- Assist with the assembling of takeout orders an...
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