Greeter/Analyst (Customer Service Representative) | Lima, Peru

Greeter/Analyst | (Customer Service Representative)

Lima, Peru

The Greeter/Analysts perform the tasks listed below. The Greeter/Analysts may rotate between a Mission, DSC, or OFC depending on whether the country has such facilities and the distance between the facilities.

When working at a Mission, a Greeter/Analyst will perform the following tasks:

• Provide information about application processing at the waiting area but not any specific visa information.
• Greeters may work outside the Mission building or inside the waiting area of the consular section.
• Coordinate the queues of Applicants into agreed upon time blocks, according to the time of their appointments.
• Ensure that wait time is kept to a minimum if Applicants have any mental or physical limitations, such as a disabled, pregnant, or elderly Applicants.
• Answer routine questions in a professional and efficient manner from Applicants who visit the Mission
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