Group Account Manager

Location: Mumbai

Department: Client Servicing / Brand Solutions

Reporting To: Business Director / Account Director

The Group Account Manager (GAM) at Trzy will lead a portfolio of key brand accounts across experiential marketing, events, and integrated brand solutions. This role is responsible for senior client relationships, account growth, team leadership, and end-to-end delivery excellence, ensuring projects are executed to Trzy’s creative and operational standards while maintaining strong commercial outcomes.

• Own and manage a group of high-value brand accounts across events, activations, and integrated campaigns
• Act as the senior escalation point for clients and internal teams
• Build long-term, trusted relationships with marketing heads, brand managers, and senior stakeholders
• Lead client presentations, strategy discussions, and post-event reviews
• Ensure high client satisfaction and repeat business

• Lead, mentor, and manage Account Managers and Client Servicing Managers
• Guide teams on client communication, planning, and execution excellence
• Ensure clear delegation, workload planning, and accountability
• Conduct regular performance reviews and support team development

• Translate client objectives into strong experiential and event solutions
• Oversee planning, production coordination, and execution across multiple live and hybrid projects
• Work closely with creative, production, operations, and vendor partners
• Anticipate challenges and proactively manage risks on large-scale projects
• Ensure timelines, budgets, and quality benchmarks are met consistently

• Own account profitability and revenue targets for assigned account groups
• Manage budgets, cost estimates, scope of work, and billing
• Control scope creep and manage change requests effectively
• Forecast revenues and ensure timely invoicing and collections

• Identify upsell and cross-sell opportunities within existing clients
• Support new business pitches, proposals, and credential presentations
• Contribute to building Trzy’s reputation as a strategic brand partner

• Strong understanding of events, experiential marketing, and brand activations
• Excellent client-facing, negotiation, and presentation skills
• Proven people-management and leadership capability
• Strong project management and problem-solving skills
• Commercial mindset with budget and P&L awareness
• Ability to thrive in fast-paced, deadline-driven environments

• 6–10 years of experience in client servicing / account management
• Minimum 2–3 years in a leadership or team-management role
• Experience with event agencies, experiential marketing, or integrated marketing agencies preferred
• Bachelor’s degree in marketing, communications, business, or related field
• Based in Mumbai or willing to work from Mumbai