Job Description

Job Description

:

The Group Benefits solutions and insight analyst will support the Program Manager in executing cross-functional initiatives to improve problem resolution capabilities, processes, and controls within Group Operations. This role will assist in enhancing service quality and operational efficiency across multiple teams.

Project Support

  • Assist in coordinating project delivery across multiple teams

  • Help manage timelines, deliverables, and resources for various business initiatives

  • Support the continuous improvement process in collaboration with the Best Practices team
     

    • Data Analysis and Reporting

  • Conduct quantitative and qualitative analyses to support hypothesis validation

  • Assist in preparing data-driven recommendations for operational improvements

  • Create and maintain reports and dashboards using Excel and Tableau

  • Support Bright Promise activities a...

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