Group IT Support Engineer

Company: ADS

Salary: dependent on experience

Contract Type: Permanent, Full time, Monday to Friday, 37.5 hours per week

Location: Hybrid working - 3 days in the Farnborough office, 1 of 3 days in the London Office (rota) and 2 days from home.

The Role

This position serves as the primary customer-facing representative of the IT department, responsible for responding to support requests logged through the service desk application.

As a key member of the IT team, you will manage service desk tickets, deliver timely and effective support to our user base, and collaborate closely with colleagues to ensure smooth IT operations.

You will work with cutting-edge cloud technologies and play an active role in promoting and enforcing information security best practices across the organization. Cybersecurity is central to our operations, and you will contribute to maintaining our ISO27001:2022 Information Security certification and dri...