GROUP LEAD

Key Responsibilities

1. Ownership of Tech Ops Delivery

• Own and drive the complete Commercial Technology Operations delivery portfolio covering multiple regions like AMER, EU & APAC.
• Act as the key offshore POC for the client, ensuring seamless coordination, proactive communication, and delivery governance.
• Ability to lead multiple project teams and manage a team of around 40-50 members.
• Provide leadership guidance to team leads, drive tech & process excellence.
• Oversee SLA management, quality assurance, and operational efficiency across multiple workstreams.

2. Technology Expertise

• Must have thorough understanding of latest technology tools & trends and drive automation initiatives.
• Ability to solve complex technical problems and drive automation initiatives across the projects.
• Define best technical practices for the teams, consistently upgrade the skill competencies and drive c...