Group Listening Programs - Senior Analyst

About Us

We proudly support some of Australia's most trusted and celebrated brands. We aspire to create a world-class experience across all of our Stores and Platforms for each of our 28 million customers nationwide. We recognise that trust, and being valued as a customer, is the cornerstone of our customers’ satisfaction and our success. We are listening to our customers and rolling out initiatives to build trust and to create better experiences together.

What you’ll do

The Group Listening Programs - Senior Analyst supports deploying and managing the technology of the Medallia Experience Cloud platform for Woolworths Group. You will partner with the Voice of Customer Program Coordinators for all Businesses in Woolworths Group helping us improve in the eyes of our ultimate judges, our customers which we welcome into our stores each day. You will work with Medallia’s cutting-edge technology and tackle real business problems, as well as gaining exposure to the business. But most importantly, you get to help us continue to build on our Customer, Team and Brand 1st Culture.

As a Voice of Customer - Professional Services Senior Analyst, you will be responsible for managing the day to day pipeline of work for the Medallia Servicing Team while supporting every aspect of the technology behind the Medallia Experience Cloud Platform. The tasks will vary from designing and implementing our software for new parts of our business, to enhancing and managing our live programs.

Key responsibilities include:

• Ongoing maintenance and evolution of the VOC Platform.
• Supporting every aspect of the technology behind the VOC Platform.
• Supporting the needs of the different Program/Engagement Manager/s across the Group.

Your background

We are so much more than great supermarkets - we are a team of great people connected through our shared values. We are sustainably innovating to meet the ever-evolving needs of our customers.

You will demonstrate an ability to think logically and laterally, be comfortable in being challenged and responding to challenges. You will be comfortable to accept individual ownership & accountability and be capable of working to tight deadlines. You have a passion for consumers and retail and aspire to make Woolworths Group as customer-centric as your local cafe. You will love technical problem-solving and are passionate about learning and stretching yourself, from picking up JavaScript and XML to honing your client/customer-facing skills

• To be successful in this role, you will be have 5+ years of experience successfully managing and retaining clients while leveraging the software.
• You will be degree qualified with a BA/BS, with evidence of technical experience or equivalent relevant experience.

Ideally, you will demonstrate considerable experience in the following key areas:

• Lightning-fast learner and great problem-solver.
• Experience working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B, and/or Retail.
• Prior backend platform experience with Medallia Experience Cloud and Medallia Digital (not just using it as a reporting tool).
• An advanced degree and a research/customer experience background is a plus

A snapshot of what we offer:

• Competitive remuneration package;
• Agile ways of working ;
• Career opportunities, and ongoing training and development;
• An inclusive and diverse workplace.

Grow with the Group

As an inclusive, team-first company, our people are at the core of everything we do.

• We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.