Group Manager, Customer Experience Consulting

Role: Group Manager, Customer Experience Consulting

Shift: 5PM – 2AM (Manila Time)

Location: Bonifacio One Technology Tower (BOTT), 3030 Rizal Drive corner 31st Street, BGC

Set Up: On Site

About Us & The Role

Concentrix Catalyst is seeking a CX Strategy & Consulting Group Manager to lead consulting teams in customer experience transformation projects. This role demands strategic thinking, extensive consulting expertise, and a deep understanding of customer needs. The ideal candidate will possess strong leadership skills, creativity, and the ability to manage multiple projects while providing actionable insights. Responsibilities include driving customer‑centric insights, strategic recommendations, and managing stakeholder relationships. The position is ideal for someone passionate about enhancing customer engagement and contributing to the company's vision of being a leading customer engagement services com...