Group Manager – Operations (Customer Success Platform-ChurnZero, Gainsight, Planhat)

Job Title – Group Manager – Operations (Customer Success)

Location – Alabang, PH (Onsite)

Shift – Night Shift

Qualifications

• Education: Bachelor’s degree in Business Administration, Management, or a related field.
• Experience: Minimum of 8-10 years of experience in customer service management or a similar role, preferably within a legal industry.
• Skills:
• Strong leadership and team management abilities.
• Proven experience managing a Customer Success team in an SaaS environment.
• Excellent communication and interpersonal skills.
• Expertise in CS platforms (e.g., ChurnZero, Planhat, Gainsight) and data-driven decision-making.
• Ability to handle complex customer issues and provide effective solutions.
• Strong analytical and problem-solving skills.
• Customer-focused with a commitment to delivering high-quality service.
• Experience with performance m...