Job Description
**Overview**
We have an immediate opportunity for a Group Manager – Quality Management System (QMS) to lead the design, implementation, and continuous improvement of our enterprise-wide Quality System in San Diego, CA.
You will be part of the Operational Excellence and Continuous Improvement team, responsible for embedding a culture of data-driven quality, coaching excellence, and customer obsession across Intuit’s Customer Success, Partner Operations, and Sales organizations.
In this role, you will define and operationalize the Quality Management System (QMS) strategy that drives measurable improvements in Service Quality, customer outcomes, and business performance. You will work closely with cross-functional stakeholders, including Operations, Technology, Data Science, and Change Management, to scale consistent, explainable, and automated quality standards across global contact center operations.
**Responsibilities**
+ Lead the design, de...
We have an immediate opportunity for a Group Manager – Quality Management System (QMS) to lead the design, implementation, and continuous improvement of our enterprise-wide Quality System in San Diego, CA.
You will be part of the Operational Excellence and Continuous Improvement team, responsible for embedding a culture of data-driven quality, coaching excellence, and customer obsession across Intuit’s Customer Success, Partner Operations, and Sales organizations.
In this role, you will define and operationalize the Quality Management System (QMS) strategy that drives measurable improvements in Service Quality, customer outcomes, and business performance. You will work closely with cross-functional stakeholders, including Operations, Technology, Data Science, and Change Management, to scale consistent, explainable, and automated quality standards across global contact center operations.
**Responsibilities**
+ Lead the design, de...
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