Job Description
Role Overview:
The Customer Service Quality Manager is responsible for actively managing, leading, and developing a team of Quality Assurance Specialists.
This role focuses on driving excellence in customer service through robust quality systems, innovative processes, and team development.
The manager ensures superior service delivery by aligning quality initiatives with business objectives.________________________________________
Key Responsibilities:
• Leadership & Team Development:
o Lead, motivate, and develop a team of Quality Assurance Specialists.
o Conduct timely performance reviews and manage professional development plans.
o Facilitate regular team meetings to share updates and encourage input on operational improvements.
• Quality Strategy & Execution:
o Drive individual and team goals for quality performance and related metrics.
o Strategically manage workloads and workflows, ens...
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