Group Project Manager

Rakuten India is the Development Centre and key technology hub of the Rakuten Group, Inc. We enable our businesses with our depth of knowledge in multiple streams of technology such as Mobile and Web Development, Web Analytics, Platform Development, Backend Engineering, Data Science, Machine Learning, Artificial Intelligence and much more. Our unique 24/7 support center ensures reliability and sustenance of the Rakuten Ecosystem. With dedicated centres of excellence for Mobile Application Development, Data Analytics, Engineering, DevOps and Information Security, we ensure the success of multiple units of Rakuten Group, Inc. With 1700+ employees and growing, Rakuten India is housed in Crimson House Bangalore in the heart of the city.

Job Description

Role: Group Project Manager (B2C Program)

Candidate will independently lead cross-organization teams involved in product engineering and delivery. Manage customer communication on planned releases and delivery. Primarily provide timely update, help mitigate risks and ensure that planned deliveries are made.

The role requires closely working with multiple functional teams (including but not limited to Business, Architects, Engineering, Operation support etc ) in building and maintaining delivery timelines, unblocking teams, defining, and streamlining cross-functional dependencies along with timely completion of the program.

Skills and Qualification

• Upto 15-20 years of hands-on technical project/program management experience
• Must have Telecom Background with exposure on working with Telcom operators / ISP ( B2B, B2C B2B customer solutions) at least 5+ years in BSS domain.
• BSS Domain expertise (Implementation) in one or more of the following is required
• Customer Relationship Management (CRM)
• Product Catalog & Offer Management
• Order Management & Fulfillment
• Billing & Charging (Prepaid/Postpaid)
• Revenue Management & Assurance
• Payment Gateway / 3rd party Integration
• Familiarity in the following Technology and tools are required
• Micros services-based architecture
• Data Migration Strategy & Execution (ETL, Data Mapping, Cleansing)
• Integration Technologies (APIs, ESBs, Messaging Queues)
• Cloud-Native BSS (AWS, Azure, GCP - if applicable)
• Jira, Confluence, MS Project, Visio, SharePoint
• Database solution (Oracle, MySQL, Couchbase, Elastic DB, Camunda etc ) ,Data streaming technologies ( such as Kafka)
• Program Management skills
• Act as the primary point of contact for project-related communications, manage issues and risks
• Strategic planning and thought leadership.
• Establish/maintain high level of customer trust and confidence
• Good Knowledge of Agile Project Management Methodology, program planning.
• Manage stakeholder expectations and ensure alignment on project goals and deliverables.
• Resolve conflicts and escalate critical issues as needed to ensure project success.
• Excellent customer communication skills verbal, written, and presentation skills to effectively communicate complex technical and business issues (and solutions) to diverse audiences

Key job responsibilities

• Develop and execute the comprehensive project plan
• Build resource capacity planning for release
• Work with Rakuten and their existing vendors and stakeholders during entire life cycle of the program delivery, execute release requirements, Prepare detailed project plan, identify risks, manage vendor / vendor resources, measure program metrics and take corrective and preventive actions.
• Build infra Forecast and manage infrastructure and Resourcing demand in collaboration with engineering teams
• Lead customer communication in agile ceremonies, review Agile metrics, KPI
• Coordinate with the onsite-offshore teams, product Management team to Plan the migration, understand business priorities, align required stakeholders to make sure the team is able to deliver the migration on time, first time right.
• Secure executives’ buy-in for key decisions.
• Monitor, review the progress of the release, quality of the deliverables and take corrective actions
• Define effective project governance system. Drive productivity improvement
• Role: Sr. Technical Program manager (B2C Program)
• Candidate will independently lead cross-organization teams involved in product engineering and delivery. Manage customer communication on planned releases and delivery. Primarily provide timely update, help mitigate risks and ensure that planned deliveries are made.
• The role requires closely working with multiple functional teams (including but not limited to Business, Architects, Engineering, Operation support etc ) in building and maintaining delivery timelines, unblocking teams, defining, and streamlining cross-functional dependencies along with timely completion of the program.
• Skills and Qualification
• Upto 15-20 years of hands-on technical project/program management experience
• Must have Telecom Background with exposure on working with Telcom operators / ISP ( B2B, B2C B2B customer solutions) at least 5+ years in BSS domain.
• BSS Domain expertise (Implementation) in one or more of the following is required
• Customer Relationship Management (CRM)
• Product Catalog & Offer Management
• Order Management & Fulfillment
• Billing & Charging (Prepaid/Postpaid)
• Revenue Management & Assurance
• Payment Gateway / 3rd party Integration
• Familiarity in the following Technology and tools are required
• Micros services-based architecture
• Data Migration Strategy & Execution (ETL, Data Mapping, Cleansing)
• Integration Technologies (APIs, ESBs, Messaging Queues)
• Cloud-Native BSS (AWS, Azure, GCP - if applicable)
• Jira, Confluence, MS Project, Visio, SharePoint
• Database solution (Oracle, MySQL, Couchbase, Elastic DB, Camunda etc ) ,Data streaming technologies ( such as Kafka)
• Program Management skills
• Act as the primary point of contact for project-related communications, manage issues and risks
• Strategic planning and thought leadership.
• Establish/maintain high level of customer trust and confidence
• Good Knowledge of Agile Project Management Methodology, program planning.
• Manage stakeholder expectations and ensure alignment on project goals and deliverables.
• Resolve conflicts and escalate critical issues as needed to ensure project success.
• Excellent customer communication skills verbal, written, and presentation skills to effectively communicate complex technical and business issues (and solutions) to diverse audiences
• Key job responsibilities
• Develop and execute the comprehensive project plan
• Build resource capacity planning for release
• Work with Rakuten and their existing vendors and stakeholders during entire life cycle of the program delivery, execute release requirements, Prepare detailed project plan, identify risks, manage vendor / vendor resources, measure program metrics and take corrective and preventive actions.
• Build infra Forecast and manage infrastructure and Resourcing demand in collaboration with engineering teams
• Lead customer communication in agile ceremonies, review Agile metrics, KPI
• Coordinate with the onsite-offshore teams, product Management team to Plan the migration, understand business priorities, align required stakeholders to make sure the team is able to deliver the migration on time, first time right.
• Secure executives’ buy-in for key decisions.
• Monitor, review the progress of the release, quality of the deliverables and take corrective actions
• Define effective project governance system. Drive productivity improvement

“Rakuten is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team and inclusive workforce. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Rakuten’s achievement as well. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs”