Job Description

Open Role

Group Senior Operations Manager/Director

Work Setup

100% Onsite

Schedule

Night Shift

Employment Type

Full-Time

We are looking for an experienced and highly driven Group Senior Operations Manager/Director to lead and oversee multiple teams within our BPO operations . The ideal candidate has strong people management skills, excellent client-handling experience, and a proven track record of driving performance, operational excellence, and employee engagement.

This role requires strategic thinking, performance management expertise, and the ability to inspire and coach leaders and front-line staff.

Key Responsibilities

  • Oversee overall performance and operations of multiple teams or lines of business.
  • Manage, mentor, and develop Team Leaders and frontline staff to meet or exceed KPIs and SLA targets.
  • Drive operational strategies that sup...

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