Group Senior Operations Manager/Director

Open Role : Group Senior Operations Manager/Director

Location: McKinley Hill, Taguig City

Work Setup: 100% Onsite

Schedule: Night Shift

Employment Type: Full-Time

We are looking for an experienced and highly driven Group Senior Operations Manager/Director to lead and oversee multiple teams within our BPO operations . The ideal candidate has strong people management skills, excellent client-handling experience, and a proven track record of driving performance, operational excellence, and employee engagement.

This role requires strategic thinking, performance management expertise, and the ability to inspire and coach leaders and front-line staff.

Key Responsibilities

• Oversee overall performance and operations of multiple teams or lines of business.
• Manage, mentor, and develop Team Leaders and frontline staff to meet or exceed KPIs and SLA tar...