Growth Planning - SPX Express

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description

• Analyze data and build models to project data for Operations team to utilise for planning purposes.
• Collaborate with the operations team to identify gaps in processes based on projected numbers to reduce operational choke points.
• Develop dashboards and tools as required to monitor and track projections against actual performance.
• Prepare proposals and reports for presentation to senior management.

Requirements

• Bachelor's Degree (or higher...