GSA - Front office

We are seeking an enthusiastic and customer-focused GSA - Front Office to join our team at Grand Mercure  Mysore, India. As the face of our hotel, you will play a crucial role in creating memorable experiences for our guests from check-in to check-out.

• Warmly greet and welcome guests upon arrival, ensuring a positive first impression
• Efficiently manage check-in and check-out processes, handling guest inquiries and requests with professionalism
• Provide detailed information about hotel amenities, local attractions, and services in Mysuru
• Process payments and maintain accurate financial records
• Collaborate with other departments to ensure seamless guest experiences
• Anticipate guest needs and proactively offer solutions to enhance their stay
• Manage reservations, room assignments, and guest preferences using the hotel management system
• Handle guest complaints and concerns with empathy and efficiency, seeking timely resolutions
• Maintain a clean, organized, and welcoming front desk area
• Assist with upselling hotel services and room upgrades when appropriate
• Ensure compliance with hotel policies and safety procedures

• Diploma or degree in Hotel Management or related field
• Previous experience in a customer service role, preferably in the hospitality industry
• Excellent communication skills in English, both written and verbal
• Strong interpersonal and team skills with a friendly, enthusiastic demeanor
• Exceptional multi-tasking and problem-solving abilities
• Detail-oriented with a commitment to providing high-quality customer service
• Proficiency in hotel management software; knowledge of Opera PMS is a plus
• Basic computer skills and ability to learn new systems quickly
• Flexibility to work in shifts, including weekends and holidays
• Ability to remain calm and professional in high-pressure situations
• Familiarity with local culture and attractions in Mysuru
• Strong organizational skills and ability to prioritize tasks efficiently
• Knowledge of hospitality industry standards and best practices
• Ability to stand for extended periods and perform light physical tasks