GSA - Housekeeping

We are seeking a dedicated and customer-focused Guest Service Associate (GSA) - Housekeeping to join our team at ibis Styles Mysuru, India. As a GSA - Housekeeping, you will play a crucial role in maintaining the cleanliness and comfort of our guest rooms and public areas, ensuring an exceptional experience for our valued guests.

• Attend daily briefings and complete assigned tasks efficiently and thoroughly
• Clean and maintain guest rooms and public areas according to established standards and procedures
• Replenish guest supplies and promptly attend to guest requests
• Report any damage, malfunction, or unusual activities in hotel rooms or public areas to the supervisor
• Maintain accurate room status records and daily productivity reports
• Handle guest complaints tactfully and report incidents to the supervisor in a timely manner
• Carry out valet services when required, such as linen delivery and laundry order processing
• Adhere to fire safety and emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Collaborate effectively with team members and other departments to ensure smooth operations
• Participate in regular training sessions and meetings as assigned by management
• Perform other reasonable duties as assigned by management

• High school diploma or equivalent
• Previous experience in housekeeping is advantageous but not mandatory
• Strong attention to detail and commitment to cleanliness standards
• Excellent customer service skills with a friendly and professional demeanor
• Physical stamina and ability to stand, walk, and perform repetitive tasks for extended periods
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of cleaning products, procedures, and safety protocols
• Effective time management and organizational skills
• Ability to work independently and as part of a team
• Basic English language proficiency for guest communication
• Familiarity with luxury hotel standards is a plus