GUCCI Store Manager (m/f/d)

Description

Key Accountabilities

Client Experience

· Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.

· Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events.

· Inspire and foster collaboration amongst team members to achieve coherent and strong clienteling-related activities and training.

· Ensure the development, implementation, and execution of company CRM initiatives byguiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.

· Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100.

· Champion full utilization of the various clienteling tools to drive client loyalty and acquisition.

· Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.

Running the House

· Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security.

· Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches.

· Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage is below company target.

· Provide accurate monthly schedules and timely submission of payroll records for all employees.

· Oversee incoming and outbound merchandise requests and shipments.

· Support and monitor the After Sales services in store.

· Oversee and support maintaining the Visual Merchandising standards set by the Global VM team.

· Ensure optimal and consistent adherence to all key health, safety, and security aspects.

· Maintain company assets organized in respect of the back-of-house and front-of-house guidelines.

· Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.

Requirements

· Minimum of 5 years of sales management experience in retail, luxury retail, or service-related industry.

· Bachelor’s Degree in a related field is preferred.

· High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.

· Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.

· Proven ability to drive positive client experiences that build loyalty and deliver measurable results.

· Ability to manage competing priorities in a fast-paced environment.

· Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.

· Industry awareness, commercial knowledge, and strong business and financial acumen.

· Strong verbal and written communication skills and excellent organizational skills.

· Passion for the Fashion Industry.

· Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Job Type

Start Date

Schedule

Organization