Job Description
Luxury 5* Hotel based in Dubai is looking for a Guest Experience Agent.
The Guest Service Agent will be responsible for managing guest interactions from arrival to departure, handle tasks like check-ins/check-outs, assisting with reservations, and resolving complaints.
The ideal candidate will have customer service skills, pay attention to detail, able to multitask and the ability to handle stressful situations professionally.
Duties:
Greet guests, assist with check-in and check-out, and provide information about hotel amenities and local attractions.
Address guest complaints and issues promptly and professionally, ensuring a positive experience.
Manage room bookings, take new reservations, and update existing ones.
Answer phon...
The Guest Service Agent will be responsible for managing guest interactions from arrival to departure, handle tasks like check-ins/check-outs, assisting with reservations, and resolving complaints.
The ideal candidate will have customer service skills, pay attention to detail, able to multitask and the ability to handle stressful situations professionally.
Duties:
Greet guests, assist with check-in and check-out, and provide information about hotel amenities and local attractions.
Address guest complaints and issues promptly and professionally, ensuring a positive experience.
Manage room bookings, take new reservations, and update existing ones.
Answer phon...
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