Job Description

Job Description

The Guest Experience Supervisor oversees the Guest experience team to deliver exceptional guest services, acting as a liaison between guests and the hotel, and managing various requests like reservations, transportation, and local recommendations. Key responsibilities include handling escalated guest issues, maintaining and exceeding our service standards, coordinating with other departments, and ensuring a personalized and memorable guest experience. The role involves wearing multiple hats: information provider, problem solver, sales representative, public relations agent, activity coordinator, and more, all while maintaining the highest levels of professionalism, efficiency, and warmth.

Reports to: Guest Experience Supervisor

MAIN DUTIES AND RESPONSIBILITIES:

  • Provide exceptional and personalized service to guests, responding to inquiries, handling special requests, and offering information on local attractions, d...

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