Job Description
**What’s the Job?**
As Guest Experience Agent, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.
You’ll report to the Guest Experience Supervisor.
**Your day-to-day**
+ Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
+ Accommodating general and unique requests.
+ Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.
+ Provide information on hotel services and facilities.
+ Answer phones in a prompt and courteous manner.
+ Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
+ Perform other duties as assigned including guest room tours, concierge services, special guest requests and ...
As Guest Experience Agent, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.
You’ll report to the Guest Experience Supervisor.
**Your day-to-day**
+ Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
+ Accommodating general and unique requests.
+ Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.
+ Provide information on hotel services and facilities.
+ Answer phones in a prompt and courteous manner.
+ Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
+ Perform other duties as assigned including guest room tours, concierge services, special guest requests and ...
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