Guest Experience Assistant

Join the dynamic team at the Iconic Marjorie Hotel, a Tribute Portfolio as a full-time Guest Experience Assistant. In this role, you will be responsible for delivering exceptional customer service and ensuring an unforgettable stay for all our guests at our Bayan Lepas Penang location.

What you'll be doing

• Greet and welcome guests in a friendly and professional manner upon arrival
• Efficiently check-in and check-out guests, handling all administrative tasks related to their stay
• Respond promptly to guest inquiries and requests, providing solutions and recommendations
• Assist guests with their luggage, providing a warm and hospitable experience
• Liaise with other hotel departments to ensure seamless service delivery
• Maintain a high level of product knowledge to provide guests with information about the hotel's facilities and local attractions
• Contribute to creating a positive and memorable experience ...