Guest Experience

Deliver a premium guest experience, every time.

Fully Remote
• Colombia Only

About the Role

We are seeking a highly detail-oriented, customer-obsessed Guest Services & Quality Assurance Specialist to support a fast-growing corporate housing and hospitality organization. This role blends frontline guest communication with operational quality control and data accuracy to ensure a seamless, high-quality experience across every guest touchpoint. You'll work closely with property managers, landlords, vendors, and internal operations teams to ensure bookings, inspections, and service requests are handled accurately, on time, and to brand and client standards.

Responsibilities

• Deliver VIP-level customer service and respond promptly to inbound guest/client calls and emails.
• Serve as a primary point of contact for guest service needs, ensuring clear communication and timely resolution.
• Maintain accurate tracking and follow-through...