Job Description

Join Our Ladies & Gentlemen - Front Desk Agent (Guest Experience Expert)

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Front Desk Agent, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career. 


Position Summary: 

  • Warmly welcome guests and assist with check-in, check-out, and billing processes
  • Support daily front office operations to ensure a smooth and efficient guest experience
  • Respond to guest enquiries with professionalism, care, and attention to detail
  • Learn and share knowledge about our luxury hotel and surrounding area to enhance guest stays
  • Assist with the pre-arrival process, including guest preferences and room alloca...

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