Job Description
The Guest Experience Intern is responsible for the overall guest experience. Issue Resolution: Log, diagnose, escalate (to Operations when necessary), and resolve all guest requests or incidents, keeping them informed at every stage until full resolution.
Internal Coordination: Collaborate with the Operations, Maintenance, Cleaning, Warehouse, and Quality teams to ensure rapid, high-quality responses to on-site issues.
Service Efficiency: Respond promptly and professionally to calls, emails, and online chats, ensuring compliance with established SLAs.
English level: C1/C2.
Availability to work on the weekends (40h/week).
--------------------------------------------------------------------------------------------------
At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members to succeed.
Internal Coordination: Collaborate with the Operations, Maintenance, Cleaning, Warehouse, and Quality teams to ensure rapid, high-quality responses to on-site issues.
Service Efficiency: Respond promptly and professionally to calls, emails, and online chats, ensuring compliance with established SLAs.
English level: C1/C2.
Availability to work on the weekends (40h/week).
--------------------------------------------------------------------------------------------------
At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members to succeed.
Apply for this Position
Ready to join Homeclub? Click the button below to submit your application.
Submit Application