Guest Experience Lead

The Senior Concierge at Club 10 is a high-visibility, guest-facing hospitality role responsible for setting the tone of service, professionalism, and experience throughout the club. As one of the Resort at Hansen Park's primary ambassadors, the Senior Concierge delivers elevated, resort-level service while providing on-shift leadership and support to the Concierge team. This is a working role that balances exceptional hospitality with coordination, judgment, and accountability.

What You’ll Do

• Serve as a primary, front-facing ambassador for Club 10, delivering elevated, resort-level hospitality.
• Create a welcoming, professional, and inclusive experience for residents, guests, and visitors.
• Act as the on-shift lead for Concierge team members, providing guidance and real-time support.
• Handle elevated or complex resident requests with discretion, confidence, and sound judgment.
• Oversee daily presentation and appropriate ...