Guest Experience Manager - Chatswood Chase

Role purpose

The key role purpose of the Guest Experience Manager role is to lead the Guest Experience team and oversee the development and implementation of the centre’s guest experience strategy. This role explores innovative guest experience activities and forms partnerships with external stakeholders to enhance service standards and offerings. The Guest Experience Manager is a true customer service professional, making effective decisions, confidently managing daily operations, and fostering a culture of customer service excellence. The Guest Experience Manager passionately provides innovative customer experiences aligned with Vicinity’s values and behaviours, bringing the Vicinity brand to life. This role leads by example with exceptional customer service while overseeing customer enquiries, providing comprehensive information about services and amenities, and efficiently resolving issues. Acting as a liaison between customers and centre management, the Guest E...