Guest Experience Manager

The Role and What You’ll Do:

We are looking for a confident, calm, and highly organized Venue Guest Experience Manager to lead the delivery of the hospitality guest experience at an assigned FIFA World Cup 2026™ stadium. Reporting into the Venue Manager, this role is responsible for ensuring hospitality guests feel welcomed, informed, and looked after throughout the matchday journey.

As the Guest Experience leader on-site for all hospitality areas, you will oversee front-line Guest Experience teams and coordinate closely with venue operations, hospitality operations, catering, security, and other key stakeholders to deliver a premium, consistent experience aligned with FIFA brand standards and On Location hospitality tiers. You will be expected to operate with strong judgment, proactive leadership, and a service-first mindset, particularly during peak moments and high-pressure situations. In addition, you will be responsible for both entertainment and...