Job Description

Job Details

Description

The Miami HEAT and Kaseya Center are hiring for Guest Experience Representatives that serve as liaison between the Kaseya Center guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. Essential duties include but are not limited to:

  • Greets and directs guests as needed inside and outside the facility.

  • Deal with customer concerns, safety issues, and complaints in a timely manner.

  • Document guest suggestions, complaints and various issues at every Guest Services Booth.

  • Must have the ability to explore ways to improve customer service and the overall experience.

  • Assists guests outside the Box Office windows with mobile ticket issues, questions, or concerns.

  • Assists guests outside the West Plaza Ramp and help reduce large lines/crow...

    • Apply for this Position

    Ready to join Miami HEAT? Click the button below to submit your application.

    Submit Application