Guest Experience Supervisor

As a Guest Experience Supervisor, you'll be at the heart of our guest services, ensuring every visitor has a seamless and memorable stay from arrival to departure. You will oversee front desk operations, process guest transactions, and provide exceptional service, all while guiding and supporting your team to deliver outstanding hospitality. Your role is critical in upholding our commitment to guest satisfaction and operational excellence.

Key Responsibilities:

• Guest Check-in & Account Management:Efficiently process all guest check-ins, verifying identity, form of payment, assigning rooms, and issuing/activating room keys.
• Set up accurate guest accounts based on their requirements and input Marriott Bonvoy information.
• Ensure rates align with market codes, documenting any exceptions, and secure payment before issuing room keys.
• Verify a...