Guest Relation Executive

APPLICANTS WITH 1 - 2 YEARS OF SIMILAR EXPERIENCE IN ANY BRAND HOTELS ARE CONSIDERED

Administration

• Prepare the daily guests‘ amenity list and distribute it to the respective department.
• Print and distribute guests‘ Special remarks report (based on profile notes and previous history)
• Check the previous nights no show and pull-out amenities accordingly.
• Updates and maintains all guests‘ history files.
• Prepare welcome letters VIP folders for all VIP guests.
• Prepare special guests‘ letter (i.e. Birthday, Anniversary, Honeymoon etc).

Operational

• Order and ensure timely delivery of amenities for all arrival and in house VIP and Suite guests.
• Inspect the rooms of all VIP and Suite guests prior to their arrival at the hotel.
• Cover shifts on the guest services‘ desk in accordance with duty roster.
• Cover shifts on the lobby duty in accordance with...