Guest Relation Executive

Role & responsibilities :

• Greet and welcome clients, prospects, and visitors in a professional and friendly manner.
• Act as the first point of contact for all walk-ins and scheduled visits.
• Manage appointment scheduling and coordinate with the customers.
• Maintain the reception area and ensure a warm and professional ambiance.
• Handle client inquiries in person, over the phone, or via email, and redirect them to the appropriate departments as necessary.
• Maintain a visitor log and generate daily or weekly reports as required.
• Assist the sales and marketing team in organizing events, open houses, or property expos.
• Gather customer feedback and report insights to the management team.
• Ensure that marketing brochures, models, and property displays are updated and well-presented.
• Assist in follow-ups with clients post-visit for feedback and nurturing leads.
• Experience in hospitality , Customer service , or customer relations , preferably within real estate or property development.
• ERP Knowledge is preferred.

Preferred candidate profile

Minimum 5 to 6 years experience in the Front desk handling the entire front desk area.