Job Description
Are you passionate about creating unforgettable guest experiences? Join us as Guest Relations Manager and lead our team to exceed the expectations of every guest, especially VIPs and IHG Rewards Club members. Ensure smooth operations, high service standards, and compliance with all regulations while inspiring your team to deliver excellence.
**Your day to Day**
+ Lead and manage the daily activities of the Guest Relations team, ensuring proper coverage and smooth operations.
+ Coordinate VIP, IHG Rewards Club, and Ambassador guest arrivals, departures, and special requests, delivering personalized service.
+ Conduct pre-shift meetings, review daily priorities, and communicate expectations to staff.
+ Monitor guest satisfaction through comment cards, social media, and loyalty program feedback, developing strategies to enhance the guest experience.
+ Drive guest and colleague engagement using True Hospitality skill...
**Your day to Day**
+ Lead and manage the daily activities of the Guest Relations team, ensuring proper coverage and smooth operations.
+ Coordinate VIP, IHG Rewards Club, and Ambassador guest arrivals, departures, and special requests, delivering personalized service.
+ Conduct pre-shift meetings, review daily priorities, and communicate expectations to staff.
+ Monitor guest satisfaction through comment cards, social media, and loyalty program feedback, developing strategies to enhance the guest experience.
+ Drive guest and colleague engagement using True Hospitality skill...
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