Job Description
Guest Experience & Service Excellence
+ Ensure a warm, professional, and personalized welcome for all guests, including VIPs, repeat guests, and loyalty members.
+ Anticipate guest needs and proactively resolve concerns to exceed expectations.
+ Handle guest complaints efficiently, ensuring quick resolution and follow-up.
+ Maintain strong guest relations throughout the guest journey—from arrival to departure.
Front Office & Operations
+ Support front office operations during peak hours, including check-in and check-out when required.
+ Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest service.
+ Monitor room allocations, special requests, and amenities for VIP and long-stay guests.
+ Ensure brand standards and SOPs are consistently followed.
Team Supervision & Training
+ Assist in supervising Guest Relations / Front Office Associates.
+ Provide on-the-job training...
+ Ensure a warm, professional, and personalized welcome for all guests, including VIPs, repeat guests, and loyalty members.
+ Anticipate guest needs and proactively resolve concerns to exceed expectations.
+ Handle guest complaints efficiently, ensuring quick resolution and follow-up.
+ Maintain strong guest relations throughout the guest journey—from arrival to departure.
Front Office & Operations
+ Support front office operations during peak hours, including check-in and check-out when required.
+ Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest service.
+ Monitor room allocations, special requests, and amenities for VIP and long-stay guests.
+ Ensure brand standards and SOPs are consistently followed.
Team Supervision & Training
+ Assist in supervising Guest Relations / Front Office Associates.
+ Provide on-the-job training...
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