Guest Relations Agent

The main job responsibilities include but are not limited to:

• Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
• Achieve Quality Audit result of 95% and above through consistent documented training.
• Keep VIP folders ready for VIP arrivals and All inclusive Arrivals  (Reg.-cards, room keys, welcome letter)
• Assist and process check in/out for VIPs guests efficiently and professionally.
• Escort guests to their rooms and conduct Room Orientation.
• Update guest information into the computer after a complete check in.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
• Handle issuance of gue...