Guest Relations Agent

The Role

Under the direct guidance of the Front Desk Manager, the Guest Relations Agent is responsible for delivering a warm, personalized, and professional service to all guests throughout their stay. A key part of this role includes engaging with guests during breakfast, lunch, and dinner in the hotel’s dining venues to gather feedback, ensure satisfaction, and support service excellence.

The Guest Relations Agent plays a vital role in enhancing the overall guest experience, resolving concerns proactively, and contributing to the improvement of guest satisfaction scores and Revenue Per Stay (RPS). This position requires close coordination with the Front Office and Food & Beverage teams to ensure seamless service and guest recognition.

Key Responsibilities

• Guest Engagement & Feedback:
• Greet and interact with guests during meal periods in the restaurant.
• Engage guests in f...