Job Description

Guest Service: Support the Guest Relations Manager in overseeing guest interactions, ensuringall needs, requests, and complaints are handled promptly and effectively.

VIP & Special Requests: Assist in managing VIP arrivals, special occasions,and personalized services to create memorable guest experiences.

Team Support:Supervise, guide, and motivate Guest Relations Officers and Agents to maintainexcellent service standards.

Operations: Ensuresmooth daily operations of the Guest Relations desk in compliance with companystandards and procedures.

Coordination: Workclosely with Reception, Housekeeping, F&B, and other departments to ensureseamless communication and guest satisfaction.

Feedback & Improvement: Monitor guest feedback, compile reports, and supportinitiatives to improve service quality.

Απαραίτητα Προσόντα:

  • Proven experience as a Guest Relations Supervisor or similar role in luxuryhospitality
  • Excellentcommunication and interpersonal skills with a guest-centric mindset
  • Strongproblem-solving skills and the ability to remain calm under pressure
  • Fluent inEnglish (spoken & written); knowledge of other languages is a plus
  • Familiaritywith guest management systems and hotel software
  • Leadershipabilities with a focus on training, motivation, and team development

    • Παροχές:

    Team: Becoming a member of an organization that cares about its people, the environment, and the local communities

    Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement

    Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training

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