guest relations

· Greeting and receiving guests above and beyond care and attention

· Reservations system management

· Customer service and management

· Be knowledgeable in handling guests' concerns

· Provide operation support to Operation Manager to ensure the objectives are met and excellent service is consistently achieved

· Being a liaison with staff and management

· Collection and analysis of customer data

· Hitting KPIs set by management

· To be familiar with all items on the menu. In this respect, you must have knowledge of all recipes, methods of preparation and preparation time

· To ensure that all pre-opening duties are completed on schedule daily

· Ensuring the cleanliness of the outlet

· Opening and closing the store

· Other ad-hoc duties as required, including but not limited to helping with service and related marketing duties