Guest Relations Executive

Job Title: Guest Relations Executive (GRE)

Department: Hospitality

Reporting To: Guest Relations Manager

1. People Perspective

• Act as the first point of contact, creating a warm, professional, and welcoming experience for all guests.
• Build strong interpersonal relationships with guests, channel partners, and internal teams.
• Coordinate closely with sales, operations, security, and housekeeping teams to ensure seamless guest handling.
• Maintain grooming standards, etiquette, and brand-aligned behavior at all times.
• Handle guest concerns with empathy and professionalism, ensuring timely resolution.
• Participate in training programs related to service excellence, communication, and product knowledge.

2. Customer Perspective

• Deliver exceptional guest experience aligned with luxury service s...